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Fairview Shopping Center, Montego Bay, Jamaica
contactos teléfono: +1-876
mapa e indicacionesLatitude: 18.4532563, Longitude: -77.9252841
Kimon Anderson
::outdated banking system infrastructure. it’s like walking in a time machine that goes back to 2005 except with big screen advertising
Kenrick shirley
::This is the worst banking experience I have ever had. My son and daughter went to the bank on time to update their signature not knowing that it would be better to make an appointment as they both had a flight to catch early afternoon. After waiting for over 3hrs they were not attended to so my son approached a customer service to relate his urgency and to find out if his matter could be expedited due to his circumstances he was was very bluntly that he had to go back in line. There is no sense of urgency for customers at this branch and the service is very poor as I have encountered issues before. There is nothing in place for customers if an emergency arise. Also customers living abroad who maintains their accounts there are not shown any respect by workers. I think it’s the worst branch ever. The Branch Manager needs to be replaced as it is clear that leadership qualities are lacking. Shape up or leave
Carmen Campbell (Lady Carmen)
::DO NOT GO TO THIS BANK FOR CUSTOMER SERVICE unless you have an appointment scheduled on line. I am Jamaican and was home Sunday to Tuesday, 3 days to be exact. I have an account for years at NCB which became dormant. I went to the branch at 6:30 A.M. elderly and others ahead of me so I am #8 in line, I left the branch at 10:15 A.M, fyi they opened at 8:30 A.M. and did not get anything done. I went to the branch manger and explained to her that I have a 1:00 P.M. flight that day to make an exception and she blatantly told me she could not help. Even for Teller Service, you must get there early and join a line, fyi, they close at 2:00 P.M.
Ann Marie
::It’s obvious that you people at the bank do not take time to read your reviews. Nothing has improved!! It is time to have a user friendly website that can be updated by the customer or the customer service reps. Why should customers have to send a letter in order to add an email address to their account. No one responds when you fill in the contact the bank. We are now in 2020 and its time to have an updated system. I cannot understand how this bank advertises how good they are and you spend 5 hours waiting to see a customer service rep in branch. I also do not understand why the individual that gives the numbers out is not allowed to give easy paperwork out so that by the time you go to the customer service area it can move efficiently. I believe its time for me to move my money because this bank sucks!
Tristants Simpson
::The worst customer service ever in my banking experience both locally and internationally. “Branch Account Associates staffs” need to be properly trained and vetted on what is “Quality Customer Service”. The machine confiscated my card at the drive-thru ABM and little no remorse was shown went I visited the staff with my problem. It was as if it’s the norm for the machine to just take a card and nothing should come out of it. Now the sad part is, there’s no system whatsoever in place for you to get back your card in a timely manner. So if your card get confiscated by the machine, just know that your day will end in the bank waiting for the rude and unprofessional staffs to remake your card. Nothing but some rude staffs who favoured the lighter skin “Rich folks”. Am disgusted.